“Canary has helped us celebrate success stories and address issues before they escalate. It’s become our go-to tool for vendor feedback. Even better, we didn’t have to retool anything to make it work—it fit right into our process.” – Will London, Category Specialist, TN CPO.

By bringing suppliers like VWR/Avantor onto Canary, a shared platform for supplier performance, the State of Tennessee has:

• Reduced administrative effort by hours per feedback cycle
• Increased response rates from <10% to ~30%
• Created continuous visibility into contract performance
• Enabled real-time supplier engagement and problem-solving