Some end users don’t respond to email — and that shouldn’t limit your insight. When needed, we pick up the phone and collect feedback directly, ensuring no voice goes unheard. This personal outreach is proven to increase response rates.

Missing or outdated contact information shouldn’t hold you back. Canary uses AI to verify third-party data and fill gaps like updated email addresses or phone numbers, so you can reach more reviewers. More accurate contacts lead to more complete insights. 

Different contracts require different information. Canary lets you tailor review questions to capture exactly what your team needs, contract by contract. It’s an easy way to turn generic feedback into targeted, actionable intelligence by category. 

Suppliers see their performance data in real time — just like you. They can identify issues, engage end users, and take corrective action before problems grow. This shifts day-to-day performance management off procurement’s shoulders while keeping you informed.

All supplier conversations live in one shared space — questions, clarifications, follow-ups, and corrective actions. No buried emails. No missing context. End users, suppliers, and contract managers stay aligned and resolve issues faster. 

When departments are choosing a supplier, Canary delivers relevant performance data at the moment of decision. Buyers can quickly see which vendors have delivered for their peers — and which haven’t.

The result: better decisions, fewer repeat failures, and stronger incentives for suppliers to perform.

For sure. Canary integrates smoothly with leading eProcurement and ERP platforms, and we already have connections built with several major systems. It typically requires only a small lift from your other technology partner. But even without an integration, Canary works beautifully as a standalone tool, giving contract managers all the insight they need in one place. 

They will and they do. Reviews take about two minutes, and the experience is as simple as leaving a hotel or restaurant review online. We also supplement digital outreach with phone calls through our Canary Caller team, ensuring you get broad participation, including from the busiest folks. We’ve collected over 100,000 verified public-sector reviews, so we know what it takes to get busy end users to share meaningful feedback. 

That’s exactly the risk Canary is designed to reduce. Procurement teams are often stretched thin, which means small issues can go unnoticed until they become contract failures. Canary gives suppliers real-time visibility into their performance so they can identify and address problems early — before they escalate. Procurement stays informed and in control, without being pulled into every issue, reducing risk while keeping contracts on track. 

Actually, most vendors welcome it. They crave information. They want to retain and grow their contracts, and honest feedback helps them understand what customers need. Positioning Canary as a tool for improvement — not punishment — sets the right tone and builds trust from day one. When vendors see the goal is better service, not gotchas, they become enthusiastic partners.

Many procurement teams are already familiar with Procurated Search, which we launched in 2019. It helps buyers evaluate prospective suppliers using reviews from public-sector organizations across the country, offering a broad, national perspective on vendor performance.

Canary is different. It focuses on the suppliers you already have under contract and collects feedback only from end users within your organization. That gives you deep, contract-specific insight into how vendors are performing for your agencies and teams — so you can actively manage risk and improve performance throughout the contract term.