Your Vendor Performance Early Warning System
“Our partnership with Procurated provides our members with preferred pricing for Canary, a groundbreaking platform that transforms contract management with unparalleled insights, supplier performance optimization, and real-time feedback from end users.”
– Brad Pryba, NAEP CEO
Get Supplier Feedback from your Campus Users
Canary makes it as easy for busy end users to write reviews about your suppliers as it is to review a restaurant on Yelp! With minimal effort, university procurement teams can hear from hundreds of their purchasers and get useful feedback.
Proven Review Collection Strategies and Tools
Review collection has been at the heart of Procurated’s business since day one and no one is better at it. We take the lessons learned in collecting over 85,000 reviews to make you successful in collecting feedback at scale from your customers.
Performance Alerts
Resolve issues when small. Canary will alert you the moment there is a serious risk posed by suppliers on contract so you can jump in early and resolve before they escalate.
Comparative Analysis
See how each of your suppliers on a contract stack up, identifying the areas where each can improve relative to others. Use the power of prideful competition to motivate your suppliers to outperform one another.
Renewal Decisions
Without reliable performance data, many procurement offices simply “rubber-stamp” renewals. But renewals should be earned with stellar performance. Canary tells you which suppliers have earned a renewal, and which ones haven’t.
Risk Management
Today’s suppliers perform critical tasks for their higher ed customers. Poor performance creates inordinate levels of risk. Mitigate that risk by closely tracking performance, so when issues arise, they are seen and resolved.
Supply Chain Resiliency
If a supplier’s performance becomes unacceptably poor, a bench of 300,000 Procurated suppliers stands ready to step in seamlessly. Buyers can easily find the right supplier, performing the specific service in their geographic area. And with more than 85,000 verified peer reviews, you can trust the suppliers to perform.
Confidence Measurement
Procurated’s supplier performance score is the best metric for procurement teams and end users to build trust that the supplier will perform for them. Cental procurement teams that implement Canary are sending a message that high performance matters.
Higher Education Institutions are embracing reactive proactive performance management
With Canary, procurement has the visibility and data insights to move from passive contract management – reacting to problems when it is already too late – to proactive supplier performance management. Canary is helping procurement leaders and contract managers across the country to identify and address performance challenges earlier than ever before.
Canary State Partners
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QBR Preparation
No one has times for hours of preparation before a QBR. Using Canary’s intuitive dashboards, a contract manager needs no time – literally – to prepare for a meeting with a supplier.
Performance Issue Escalation
Canary takes thousands of reviews from your end users and puts them in an easy-to-digest format, with AI summaries, so you can easily share the big issues with suppliers.
Responsiveness Tracking
Canary allows you to capture the issues discussed with a supplier and track whether they’ve been resolved.
Supplier Prioritization
Busy contract management teams may not be able to hold business reviews with every supplier on contract. Canary gives you the ability to prioritize based on the factors most important to you – number of reviews, lowest score, total spend on contract, etc.
Digital Collaboration and Management
Canary lets you conduct a supplier business review autonomously. That’s right. At the click of a button, you can share the same information with a supplier at their performance in a format they understand and can act on.
Supplier Recognition
Who doesn’t want their hard work to be seen? In most organizations, suppliers’ performance is only known when it creates a major problem. Canary identifies the suppliers who go above and beyond, so you can give them positive reinforcements that will sustain their commitments to exceeding customer needs.
“We are excited to see how Canary can help us identify which suppliers are performing at the high standards our campuses deserve and which ones may require additional support and engagement from our team to meet expectations. Having spent more than a decade in higher education procurement, I know how hard it is to get this regular feedback, and I’m excited that through NAEP’s partnership with Procurated, so many of my peers will have access to this vital tool.”
Jeremy Meadows
Executive Director of Strategic Sourcing
University of California
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Transform Supplier Performance Management with direct performance feedback data and powerful tools.
