CANARY ISSUE TRACKING
Make vendor issues easier to find and fix.
A low-rated review can be the first sign that a contract is going off course. Canary Issue Tracking gives procurement a place to act on that feedback, bring the right people together and follow the issue through resolution.
The source review stays in view as procurement starts a conversation with the end user and supplier.
WHY IT MATTERS
A review can start the work that fixes the problem.
A missed delivery, unexpected charge or service failure affects people while the contract is active. Issue Tracking keeps the original feedback attached as the contract manager investigates, involves the supplier and records what happened.
THE WORKFLOW
From a performance signal to a documented resolution.
Canary connects the review, the people involved and the status of the issue in one working record.
01 / IDENTIFY
See which reviews need attention.
Low-rated reviews appear as potential issues with the supplier, review date, rating and reviewer visible. Procurement can open the underlying feedback, raise an issue or dismiss the signal if it does not call for follow-up.
Potential issues can be reviewed before a case is opened. Product view from the demo.
02 / INVESTIGATE
Open an issue with the review attached.
The case keeps the reviewer’s account and ratings alongside the supplier and contract. Add private working notes, see how long the issue has been active and keep the details close while deciding what to do next.
An active issue carries the original feedback and private notes. Product view from the demo.
03 / COLLABORATE
Bring the people closest to the problem together.
Start a conversation from the issue. Canary suggests the review writer and relevant supplier contacts, includes the review in the thread and links the exchange back to the case. Participants are notified when they are added.
A linked conversation gives the end user, procurement and supplier the same starting context. Product view from the demo.
04 / RESOLVE
Keep a record after the issue is resolved.
Mark the issue resolved when the team has worked through it. Canary separates active issues from recently resolved ones, and the supplier’s Issues view keeps that history available for future contract conversations and decisions.
Active and resolved issue lists preserve a usable supplier history. Product view from the demo.
IN PRACTICE
An unexpected charge becomes a shared issue.
A reviewer reports that a security installation required extra equipment that was missing from the original estimate. The contract manager opens an issue from that review, makes a private note to check the contract terms and brings the reviewer and supplier contacts into a linked conversation. Once they have worked through it, the issue moves into the resolved record.
SEE IT IN ACTION
Put vendor feedback to work while the contract is active.
See how Canary helps your team spot performance problems, coordinate a response and carry what it learns into the next decision.
Get a Canary demo
We’ll walk through the Issue Tracking workflow and how it fits your contract management process.