Since its launch, Canary has helped procurement teams from some of the largest government and higher education institutions in the country capture something they have long been missing: real-time visibility into how suppliers perform after award. Instead of relying on anecdotes or scattered feedback, agencies can now gather consistent input directly from contract users. That steady flow of performance data has replaced guesswork with clarity and created a stronger foundation for accountability.
With the launch of Canary 2.0, that visibility turns into action. Canary 2.0 equips procurement teams to take real-time vendor performance data and use it to find and fix performance issues fast, while driving greater transparency and accountability. The result is a shift from simply collecting feedback to actively managing performance and therefore better serving their communities. Here are some of the new features and functionalities in Canary 2.0:
Supplier Enablement
Supplier Enablement turns vendors into active performance partners. Suppliers gain direct visibility into their reviews and performance trends, allowing them to respond faster, collaborate with stakeholders, and take ownership of improvement. This reduces procurement follow-up, accelerates resolution, and strengthens accountability across every contract.
Communications Hub
The Communications Hub creates a single, shared space where procurement teams, end users, and suppliers work together around performance feedback. Conversations, follow-ups, and corrective actions now live alongside the data itself, eliminating scattered emails and disconnected threads. This creates faster resolution, clearer accountability, and coordinated action.
Advanced Analytics & Agentic AI
The Canary 2.0 Analytics Center gives procurement leaders instant visibility across contracts, departments, categories, and time periods. Teams can generate the reports they need for their specific environment, identify risk, track improvement, and support leadership decisions from a single source. With the AI Assistant, complex analysis becomes simple and accessible across roles.
Custom Questions
Custom Questions allow governments to tailor reviews to specific contracts, services, and performance goals. Teams can align questions to KPIs, compliance needs, and contract objectives while replacing legacy evaluation forms with modern, easy-to-complete surveys. This ensures feedback is relevant, structured, and actionable.
Buyer Insights
Buyer Insights give end users clear visibility into supplier performance through real-time data and simple leaderboards. This removes guesswork from purchasing decisions and helps buyers choose the highest-performing suppliers for their needs. As performance becomes visible, competition increases and contract satisfaction improves.
Canary Services
Data Services
Data Services ensures the foundation of Canary is clean, connected, and usable. Transaction data is ingested, normalized, de-duplicated, and enriched so procurement teams can reach the right people and generate reliable insights. Clean data combined with analytics allows teams to move from reactive management to proactive decision-making.
Canary Caller
Canary Caller provides a consistent, scalable way to gather high-quality feedback. Trained human callers reach out directly to end users, making it easy to collect reviews even when email response rates are low. This creates a stronger performance baseline and accelerates the impact of vendor performance programs.